 Quality Worldwide Equipment Service Vessel owners know how difficult it can be to get quality shipboard repair service for electronic equipment when and where they need it. Mackay World Service will coordinate your service needs 24 hours a day, 7 days a week by dispatching factory-trained engineers to your ship at a U.S. port of your choice, or we’ll arrange reputable service with one of our 90+ Mackay approved worldwide affiliates. We employ over 50 Service Engineers (M.S.E.'s) with an average of 14 years of technical experience who are equipped to keep you fully operational from the point of installation throughout the life of your equipment. Our M.S.E.'s regularly attend manufacturers' training sessions to provide customers with the most current technical information and service possible. Our M.S.E.'s are certified to inspect all of your communications, navigation, safety and below-decks equipment, including issuing radio certificates, licensing and fulfilling the requirements of GMDSS shore-based maintenance contracts. Mackay's 15 U.S. Service Centers are outfitted with the latest diagnostic equipment to enable our engineers to solve your equipment problems in a timely manner. We operate four strategically located warehouses with multi-million dollar inventories to ensure that proper spare parts are available for expeditious repair and decreased downtime. Customers also benefit from Mackay's new Information System that tracks the progress of service interventions, capturing the history of all equipment service calls. Annually, we compile and review this data, providing you with summary reports and back-up service call details for each piece of equipment on individual vessels in your entire fleet. These reports offer the customer a value-added analysis tool that highlights service trends and assist you in making informed repair/replacement decisions. Consolidated global service billing is also available. Mackay World Service is committed to delivering timely, cost-effective, quality solutions to keep your electronic equipment performing and your vessels underway.
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