Service Coordinator – Ballard (Seattle, WA)

Mackay Communications is America’s largest marine electronics service company with 320 employees and 34 service depots in twelve (12) countries, including every major port in the USA and Canada. For over fifty (50) years Mackay has sold, installed, and serviced navigation and communication equipment onboard commercial and naval ships. We sustain our industry-leading position by hiring only the most skilled candidates, investing in their continuous factory training, and providing them with our full support.  The goal is to provide superior results to our customers and in turn, superior careers for our employees.

Mackay is currently seeking a Service Coordinator to join our ‘Ballard’ depot in Seattle, WA.

Service Coordinator Job Summary:

The Service Coordinator is responsible for assessing clients’ needs and dispatching Marine Service Technicians to perform the required work. Preference is given to candidates with relevant knowledge of this industry sector. The Coordinator will communicate with all key parties via telephone and email throughout the service experience and diligently help resolve any disputes. A weekend call rotation is also desired in this 24/7 service industry.

Service Coordinator Responsibilities:

  • Providing excellent customer service by answering phones, responding accordingly, and ensuring that the daily service requirements of all customers are met in a timely manner.
  • Call agents to check on vessel schedules.
  • Validate customer credit.
  • Generating service call IDs in company database.
  • Communicate job progress with customers, discuss any job problems, and send completion reports to customers.
  • Coordinate depot internal logistics to maintain continuity on all work being performed.
  • Review all service work, both in progress and when completed, and authorize for invoicing.
  • Ensure that all daily, weekly, monthly, and yearly depot processes are followed including: timely completion of service work, service and parts pricing, time keeping, time transfers, inventory control, customer invoicing, expense reports, and general record keeping.
  • Dispatch Field Technicians to the job site as necessary.
  • Assist in facility management.

Service Coordinator Qualifications

  • Associate’s degree, in electronics and/or business is preferred
  • 3+ Years’ experience in dispatching and field service coordination

Mackay offers a competitive salary with overtime in addition to health insurance, paid time off, 401(k) plan, and a company-paid pension plan.

Mackay is an EEO employer, a veterans-friendly organization, and veterans with the above qualifications are encouraged to apply.

Candidates must be legally authorized to work in the U.S. and pass a thorough background check.

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If your skills and experience match our requirements, we want to hear from you!

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