Service Coordinator – Philippines

Mackay Communications, Inc., dba Mackay Marine, is a global marine electronics service company that employs 330 people spread across 40 service service depots in fourteen (14) countries, including the Americas, Europe, and Asia.  For over fifty (50) years Mackay has sold, installed, and serviced navigation and communication equipment onboard commercial and naval ships.  We sustain our industry-leading position by hiring only the most skilled candidates, investing in their continuous factory training, and providing them with full technical/ parts and administrative support.  The goal is to provide superior results to our customers and in turn, superior careers for our employees.

Mackay is seeking an experienced Service Coordinator in the Philippines.  The successful candidate must be proficient in English and have relevant knowledge in the repair and maintenance of marine electronic equipment and parts.

Job Summary:

The Service Coordinator is responsible for assessing clients’ needs and dispatching Marine Service Engineers to perform required work.  The successful candidate will have relevant knowledge of repair and maintenance of marine electronic equipment and parts. Communicates with all key parties throughout the service experience and diligently helps to resolve any disputes.

Responsibilities:

  • Assist with quotes and getting them to customers.
  • Coordinates service and posts jobs on the service board
  • Tracks the movement of vessels
  • Calls Agents to check on vessel movements
  • Sends completion reports to customers
  • Interfaces with the Parts Department
  • Enter jobs into the company database

 Requirements:

  • Must be able to read, write, and speak in English.
  • College or post-secondary education in electronics and/or business is preferred
  • 3+ Years’ experience in dispatching and field service coordination.

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If your skills and experience match our requirements, we want to hear from you!

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COVID-19 NOTICE: ALL 40 Mackay Marine’s global locations are fully operational.
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