Mackay is currently seeking an experienced Technical Service Coordinator with the skills and qualifications outlined below, to join our Houston depot in Deer Park, TX.
Technical Service Coordinator Job Overview:
The Technical Service Coordinator (TSC) is responsible is responsible for answering phones, emails, faxes, and provides the best customer service possible. The TSC will enter service orders in the company’s ERB system, lay out the job board, and assist the Service Supervisor in dispatching Marine Service Engineers with the knowledge of services required as well as the equipment and parts needed to repair marine electronic equipment on-board vessels. If needed, the Technical Service Coordinator will work collaboratively with the Service Supervisor or Marine Service Engineer(s) in diagnosing equipment problems to determine what parts need to be ordered. The TXC communicates with all key parties throughout the service experience and diligently helps to resolve any disputes.
Technical Service Coordinator Responsibilities:
Technical Service Coordinator Qualifications:
Mackay is an equal employment opportunity employer, a veterans-friendly organization, and all individuals with the above qualifications are encouraged to apply.
Candidates must be legally authorized to work in the U.S. and pass a thorough background check.