Mackay Marine is a global organization with more than 450 employees across 45 service depots in seventeen (17) countries and specializes in the sales and service of marine electronics onboard commercial ships.
Mackay is currently seeking a Technical Coordinator who has experience in marine electronics and who is highly proficient in English, to work onsite in our Mumbai, India depot.
TECHNICAL COORDINATOR JOB SUMMARY
Under the direction of the Miami-USA depot, the Technical Coordinator (TC) will communicate with Miami’s commercial shipping and cruise line customers worldwide via phone, fax, email, and provides the best customer service possible. When needed, the Technical Coordinator will work collaboratively with the Service Manager or Marine Service Engineer(s) in diagnosing equipment problems to determine what parts need to be ordered. The TC communicates with all key parties throughout the service experience and diligently helps to resolve any disputes.
Upon completion of service assignments, the Technical Coordinator will follow-up with the customer, review the technicians service report, and prepare the invoices. Regular “on call” weekend rotations are required.
TECHNICAL COORDINATOR RESPONSIBILITES:
TECHNICAL COORDINATOR REQUIREMENTS:
Mackay is an Equal Opportunity Employer who offers a competitive salary, overtime, and benefits. Candidates must have a valid passport and pass a background check.
Candidates who have the experience and requirements are encouraged to submit their CV in English.