Technical Service Coordinator – MWS – Houston, TX

Mackay’s World Service division is currently seeking an experienced Technical Service Coordinator with the skills and qualifications outlined below, to join our location in Deer Park, TX.

Technical Service Coordinator Job Overview:

The MWS team coordinates service on a 24/7 basis for our customers in international and domestic ports. The Technical Coordinator communicates with marine shipping customers worldwide via phone, fax, email, or directly with local ship agents and internal managers. Upon completion of service assignments, the Technical Coordinator will follow-up with the customer, review the technicians service report, and prepares invoices. Regular “on call” weekend rotations are required.

Technical Coordinator Responsibilities:

    • Provides excellent customer service by answering phones, emails, faxes, and promptly responding accordingly.
    • Calling agents to check on vessel movements
    • Validating customer credit
    • Generating service call IDs in company database, Microsoft DSL
    • Sending completion reports to customers
    • Interfacing with the parts department
    • Always ensures compliance with company policies, procedures, in addition to office processes including timely completion of service work, service pricing, and general record keeping.

TECHNICAL COORDINATOR REQUIREMENTS:

  • 3+ Years’ of TECHNICAL marine electronics experience.
  • 3+ Years’ of Service Coordination experience in the maritime sector coupled with the technical aspects of servicing marine electronics onboard commercial and military vessels.
  • Associates degree or equivalent training and experience.
  • Familiarity with marine electronic equipment manufacturers and their current models of equipment is required.
  • Good verbal and written communication skills.
  • Excellent client service mentality.

Mackay offers a competitive salary in addition to health insurance, paid time off (PTO), 401(K) with employer match and company-paid pension plan.

Mackay is an equal opportunity and veteran-friendly organization. Candidates must be legally authorized to work in the USA and pass a thorough background check.

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If your skills and experience match our requirements, we want to hear from you!

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