OTC Specialist – Edison

Mackay Communications, Inc. is a global marine electronics service company with more than 500 employees across 60 service depots in twenty-two (22) countries, including the Americas, Europe, Asia, and Africa. For over fifty (50) years Mackay has sold, installed, and serviced navigation and communication equipment onboard commercial shipping vessels and naval ships,

Mackay offers competitive salaries and benefits such as affordable health/dental/vision, life, and disability insurance as well as paid time off, a 401K with employer match and a company paid pension plan.

Mackay is currently seeking a fulltime and experienced Over the Counter (OTC) Specialist to work onsite in our Global Parts Center located in Edison, NJ.  Individuals with the skills and qualifications described below are encouraged to apply.

Over the Counter Specialist Job Overview:

The OTC Specialist will interface directly with customers and answer questions concerning location, price, and use of merchandise.  Will provide technical guidance, timely quotations, and comprehensive proposals.  Will process over-the-counter transactions as well as special orders, phone-in and internet sales as well as inter-company transfers.  Will also support other team members, customers and company accounts with parts ordering and fulfillment to support our business.

Responsibilities will also include material handling and shipping/receiving of goods which includes physical lifting, handling of boxes, pallet jacks and may include activities on ladders, lifts, forklift, power tools, hand tools, carrying and moving parts and equipment.  As well as maintaining logs related to the receipt and delivery of parts and/or customer orders.

Responsibilities:

• Provides a point of contact for customer sales, service, and information requests, and ensures that customer needs are fulfilled with speed and professionalism
• Assist in the research of basic technical issues on product and service.  Collect symptoms of customer problems and facilitate repairs
• Provide customer quotes and/or proposals quickly.
• Build the business by identifying revenue opportunities within the marine industry.
• Handle shipping and receiving functions to help facilitate the trafficking and accountability for all materials which are incoming and outgoing through the warehouse which are for customer orders, inventory, repairs or for internal use.
• Greet customers, determine their needs, and ensure they are met.
• Respond to requests from customers for information
• Direct Service requests the appropriate team member.
• Ensure store, service area and stockroom are clean and orderly.
• Read customer orders, work orders, shipping orders, or requisitions to determine items to be moved, gathered, or distributed and/or shipped using Mackay’s ERP system

Qualifications:

• Bachelor’s degree preferred or equivalent work experience
• 3+ years of inventory control and/or stockroom experience.
• 3+ years of sales experience preferred.
• Strong proficiency with MS Office applications, especially Excel.
• Excellent verbal and written communication and interpersonal skills.
• The ability to interpret and solve problems and issues, using instructions, diagrams, or schedule forms.

Mackay is an equal employment opportunity employer, a veterans-friendly organization, and veterans with the above qualifications are encouraged to apply.  Must be authorized to work in the USA without sponsorship and pass a thorough background check.