Recruiting: Mackay employees are carefully recruited and trained using a highly-refined combination of sources, scoring, interviewing, and testing.
Development: Mackay Service Technicians are developed via a detailed, multi-year grading plan and regularly attend industry-leading factory training schools.
Spares: Mackay’s enterprise inventory system flags and replenishes high-failure items. Inventory is accessible by all employees, worldwide, 24/7.
Kits: For field work, Mackay operates a unique system of comprehensive “service kits”, as opposed to just keeping “loose spares” on a stockroom shelf.
Measurement: First-Time-Fix-Rates &Customer Retention Rates are two primary metrics utilized.
Knowledge: Nearly all our executives, managers, salesperson and dispatchers started as technicians. The average tenure at Mackay is 13 years.
Volume: Mackay service attendances performed each year have grown to over 16,000; building expertise and implementing manufacturer’s training.
Pricing: Mackay’s Service Labor Rates trend lower that our peers. Our “average invoice” amount is below that of an estimated 75% of our marine service peers.
Travel Costs: Mackay minimizes travel costs and mileage by operating Mackay-owned “service depots” in 15 major U.S. ports, 6 Canadian, 2 Latin American, and 10 strategic European and Asian locations, supplemented by an extensive cadre of 90+ convenient, qualified global agents.
Contracts: Mackay offers service contract options which are effective, economical, and targeted to meet the various needs of our customers.
Mackay World Service is staffed live 24/7/365 for immediate response to your service and parts needs.
For 125 years Mackay has been a turnkey provider of communications and maritime solutions, offering electronic products & services to marine, offshore, & land-mobile industries, serving commercial & governmental clients. Mackay Communications' long history of experience, expansion & partnerships, enhance our ability to offer customers the most advanced applications in the market today. We’re committed to understanding our customer's needs, being knowledgeable of regulatory compliance requirements, and to provide timely, cost efficient solutions, with high quality customer service, from any of Mackay’s strategic locations or network of collaborative global agents.