Service Coordinator – Moerdijk

Mackay Communications, Inc., dba Mackay Marine, is a USA headquartered, global marine electronics service company with more than 440 employees within 45 service depots in seventeen (17) countries, including the Americas, Europe, Asia, and Africa.  For over fifty (50) years, Mackay has sold, installed, and serviced electronic navigation and communication equipment onboard commercial and naval ships.

We sustain our industry-leading position by employing and hiring people who are the best at what they do and by offering competitive salaries, overtime, company and employee benefits as well as long term employment with a stable, profitable, and growing company.

Mackay is currently seeking an onsite Service Coordinator, with experience in the maritime industry and with the skills and qualifications outlined below to join our location in Moerdijk.  Proficiency in English is also required.

Service Coordinator Job Summary:

The Service Coordinator exhibits a strong commitment to customer service by quickly responding to customer inquiries, communicating job progress, resolving issues, and ensuring that the daily service requirements are met in a timely manner. The Service Coordinator is adept at properly analyzing the job request, the parts and equipment needed, and dispatches the technician who has the knowledge of services required to fix it right the first time.  The Service Coordinator provides technicians with reliable and accurate technical and administrative support.

Responsibilities:

1. Provides excellent customer service by responding quickly to any inquiries, requests for quotes, and promotes Mackay’s services.
2. Exhibits high commitment to keeping customer apprised of job progress, problems encountered, job completion, and resolving any issues. Presents customers with a “positive complete service experience” on every job.
3. Proficient in the use of Solomon
4. Properly analyzes job request; consistently assigns the most suitable technician to do the job.
5. Generates service call ID’s, coordinates service, posts on job board, and internal logistics to maintain continuity of all work being performed.
6. Liaise with vessel agents to check on vessel schedules and confirm that technicians are on the gate access list. Makes sure that technicians are well informed of vessel schedules and any changes.
7. Interfaces with inventory to ensure parts are ordered, available, and staged to properly support products serviced.
8. Assist Service department to ensure successful results of service jobs.
9. Weekend call rotation dependent upon location.

 Service Coordinator Qualifications:

• Must be proficient in English.
• Some university coursework preferred or equivalent training and experience.
• 3+ Years’ experience in service coordination in the Marine industry.
• Exceptional client service mentality.
• Strong written and verbal communication skills – in English.
• Proficient in Microsoft Outlook, Excel, and Word
• Valid Driver’s License
• Reliable Transportation

Mackay is an Equal Opportunity Employer who offers competitive salaries, overtime, and benefits. Candidates must be authorized to work in The Netherlands without sponsorship.