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Return policy

All sales are final. Customers may return products only when they are defective or replaced if damaged during shipment.

All returns must have a “Return Material Authorization” (RMA) number issued and displayed on the shipment. For questions or RMA request, contact satservecomm@mackaycomm.com or call +1 919 850 3199.

Credit card processing fee

All credit card based transactions are charged a 3% processing fee. Please contact Mackay at +1 919 850 3100 or satservecomm@mackaycomm.com to pay via ACH, or to discuss alternate payment options.