Inside Sales Specialist – Rio

Mackay Marine is a global marine electronics service company with more than 500 employees across 60 service depots in twenty-two (22) countries, including the America’s, Africa, Asia, and Europe. Mackay offers competitive salaries plus overtime, and benefits such as health/dental insurance, holiday leave, meal and transportation vouchers are available as well.

Mackay is currently seeking a fulltime and experienced Marine Inside Sales Specialist who is proficient in English, to work onsite at our Rio location. Individuals with the skills and qualifications outlined below are encouraged to apply.

INSIDE SALES SPECIALIST JOB SUMMARY

The Inside Sales Specialist is an onsite, non-managerial position which reports to the Managing Director for Brazil. The Inside Sales Specialist will interface directly with customers and answer questions concerning location, price, and use of merchandise. Will provide technical guidance, timely quotations, and comprehensive proposals. Will process counter sales transactions as well as special orders, phone-in and internet sales, and inter-company transfers. Will also support other team members, customers and company accounts with parts ordering and fulfillment to support our business.

Responsibilities will also include material handling and shipping/receiving of goods which includes physical lifting, handling of boxes, pallet jacks and may include activities on ladders, lifts, forklift, power tools, hand tools, carrying and moving parts and equipment. As well as maintaining logs related to the receipt and delivery of parts and/or customer orders.

INSIDE SALES SPECIALIST JOB REQUIREMENTS:

• Provides a point of contact for customer sales, service, and information requests, and ensures that customer needs are fulfilled with speed and professionalism
• Assist in the research of basic technical issues on product and service. Collect symptoms of customer problems and facilitate repairs
• Provide customer quotes and/or proposals quickly.
• Build the business by identifying revenue opportunities within the marine industry.
• Handle shipping and receiving functions to help facilitate the trafficking and accountability for all materials which are incoming and outgoing through the warehouse which are for customer orders, inventory, repairs or for internal use.
• Greet customers, determine their needs, and ensure they are met.
• Respond to requests from customers for information
• Direct Service requests the appropriate team member.
• Ensure store, service area and stockroom are clean and orderly.
• Read customer orders, work orders, shipping orders, or requisitions to determine items to be moved, gathered, or distributed and/or shipped using Mackay’s ERP system

INSIDE SALES SPECIALIST SKILLS NEEDED:

• Prior knowledge of Marine electronic equipment is a plus.
• Ability to read and interpret documents such as product brochures, operating and maintenance instructions, procedure manuals, etc.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Attention to detail and ability to organize materials effectively and efficiently.
• Excellent customer service, communication (both oral and written), organizational, planning, and prioritization skills.

INSIDER SALES SPECIALIST QUALIFICATIONS:

• Two years of post-secondary education.
• Electronics and/or marine background preferred.
• 3+ years of inventory control and/or stockroom experience.
• 3+ years of inside or counter sales experience preferred.
• Excellent verbal and written communication and interpersonal skills.
• The ability to interpret and solve problems and issues, using instructions, diagrams, or schedule forms.

Applicants must be authorized to work in Brazil without sponsorship.  Successful completion of a thorough background check will be required upon acceptance of an employment offer.