Inside Sales Specialist – Singapore

Mackay is currently seeking a fulltime and experienced Inside Sales Specialist to work onsite in our Singapore location. Individuals who are proficient in English, do not require sponsorship, and who have the skills and qualifications described below are encouraged to apply.

Inside Sales Specialist Job Overview:

The Inside Sales Specialist will interface directly with customers and answer questions concerning location, price, and use of merchandise. Will provide technical guidance, timely quotations, and comprehensive proposals. Will process counter sales transactions as well as special orders, phone-in and internet sales, and inter-company transfers. Will also support other team members, customers and company accounts with parts ordering and fulfillment to support our business.

Responsibilities will also include material handling and shipping/receiving of goods which includes physical lifting, handling of boxes, pallet jacks and may include activities on ladders, lifts, forklift, power tools, hand tools, carrying and moving parts and equipment. As well as maintaining logs related to the receipt and delivery of parts and/or customer orders.

Responsibilities:

• Provides a point of contact for customer sales, service, and information requests, and ensures that customer needs are fulfilled with speed and professionalism
• Assist in the research of basic technical issues on product and service. Collect symptoms of customer problems and facilitate repairs
• Provide customer quotes and/or proposals quickly.
• Build the business by identifying revenue opportunities within the marine industry.
• Handle shipping and receiving functions to help facilitate the trafficking and accountability for all materials which are incoming and outgoing through the warehouse which are for customer orders, inventory, repairs or for internal use.
• Greet customers, determine their needs, and ensure they are met.
• Respond to requests from customers for information
• Direct Service requests the appropriate team member.
• Ensure store, service area and stockroom are clean and orderly.
• Read customer orders, work orders, shipping orders, or requisitions to determine items to be moved, gathered, or distributed and/or shipped using Mackay’s ERP system

Qualifications:

• University degree or equivalent work experience
• 3+ years of inventory control and/or stockroom experience.
• 3+ years of inside or counter sales experience preferred.
• Excellent verbal and written communication and interpersonal skills.
• The ability to interpret and solve problems and issues, using instructions, diagrams, or schedule forms.

Mackay is a fair and equal employment opportunity employer. Applicants must be authorized to work in Singapore without sponsorship and pass a thorough background check.